Assess the Usability of Your Agency’s Website


Make Yourself Useful Internal Design Event: Assess the Usability of Your Agency’s Public Website

Submitted by Dani Nordin

  • How usable is your website? – Take the Usability I.Q. Test and rate your site against the top 25 usability guidelines to see how it stacks up.
  • Usability for $1.98 – Using a laptop or paper prototype, conduct a “usability-study-on-the-cheap” in the lobby or cafeteria of your building. Ask users to find the three most important items on your website.

How can I get people involved and share what we learn?


Give every participant something for helping. Even an apple or a roll of mints shows appreciation.

Report Your Findings

Photograph the event if you can. Document your findings. E-mail a summary (with pictures) to your web team; the head of human resources; the agency head–and employees. Ask for follow-up.

Inspired by an event held in multiple locations in 2006, led by a team in Washington DC, USA.