Paving the Way for More Inclusive User Research

Paving the Way for More Inclusive User Research

June 3, 2021

Paving the Way for More Inclusive User Research

, New York
United States

June 3, 2021
12:00 - 13:30
How to Attend
laptop with video conference icon

Paving the Way for More Inclusive User Research

Get insights on how to develop simple frameworks that can help your organization pave the way for more inclusive user research:

– How to choose the right criteria for making impact

– How to create a sustainable framework

– How to launch your framework quickly

UX practitioners at Key Lime Interactive will speak about their process and learnings from developing a new framework they launched last year to help organizations do more inclusive research. This will be an interactive session including a community Q&A.

Join the conversation: RSVP Today

Who Should Attend

Anyone interested in including  Diversity and Inclusion in your research


Ania Rodriguez, CEO & Founder of Key Lime Interactive  has served as a user experience advisor to Fortune 1000 companies around the world for over two decades on the topics of CX Strategy, UX Research and Design.  Under her leadership, Key Lime Interactive has emerged to become one of the leading UX research firms in the U.S.

Eugenio Santiago is the SVP of User Research at Key Lime Interactive with over 16 years of experience helping the world’s most admired brands optimize their digital and product experiences. Eugenio has been both on the front lines of data collection mastering the tasks associated with executing successful user research projects and now leads an industry leading team of talented and skilled researchers proficient in many methodologies including qualitative, quantitative and mixed method approaches. As Key Lime Interactive has grown, Eugenio has managed and conducted over a dozen international research projects in seven countries including Australia, Singapore, Brazil, Finland, Poland, Mexico, and Hong Kong.  He has three children that keep him busy when he’s not traveling the world to create better products/experiences.

Eugenio is credited with creating the methodology that is used to conduct KLI’s industry-specific competitive indices which have grown from a single report back in 2012 to a thriving division of KLI’s business which releases over 10 reports spanning 5 different industries annually. Additionally, Eugene contributed heavily to the visible maturation to a more user-centered design approach for one of the world’s largest banking brands. With KLI as a strategic partner, this company’s UX team has grown from one individual conducting mostly validation style research to a thriving team responsible for the advocating and integration of the user’s needs into the product development cycle.

Event Leaders

Organized by World Usability Day

Join the conversation: RSVP Today

Find out more about Keylime


[EN] English (English)