Social Networking

Social Networking in Health Care Part II: Managing Trust in Peer to Peer Support Groups on Social Networks

by Marc Resnick, Professor of Human Factors at Bentley University

As I concluded in Part I, there is nothing that can destroy the value of a peer to peer support group faster than harmful information, exploitive behavior, and disrespectful interactions. Once inaccurate information or negative interactions begin to spread across a network, they are difficult to stop. It is critical to prevent them from gaining any traction, usually through the presence of moderators with the authority to intervene when necessary.

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