Social Networking in Health Care Part II: Managing Trust in Peer to Peer Support Groups on Social Networks

by Marc Resnick, Professor of Human Factors at Bentley University

As I concluded in Part I, there is nothing that can destroy the value of a peer to peer support group faster than harmful information, exploitive behavior, and disrespectful interactions. Once inaccurate information or negative interactions begin to spread across a network, they are difficult to stop. It is critical to prevent them from gaining any traction, usually through the presence of moderators with the authority to intervene when necessary.

Subscribe to RSS - Healthcare