- Lynne Zucker, VP, Clinical Systems Integration at Canada Health Infoway
- Svetlena Taneva, PhD, Human Factors Specialist, Healthcare Human Factors, Toronto General Hospital
- Peter Jones, PhD. Managing Partner, The Redesign Network, Associate Professor, Faculty of Design, OCAD University
- Emily Nicholas, Patients Canada, Speaker and Advisor
PRESENTATION I. Observations from the Electronic Health Record Journey
Digitizing healthcare in Canada continues to be a complex, challenging journey. Along the way, Canada Health Infoway has provided leadership; through targeted investments and supporting services like technology blueprints, eHealth standards etc. There is growing awareness that achieving transformational change within the clinical community will require more attention to the user experience and to usability. This presentation will draw on Canadian and global experiences to highlight the need for increased human factors work in healthcare.
PRESENTATION II. Electronic Health Records (HER) are mandated by governments around the world, with implications for patient safety and patient care quality. Svetlena will present a case study of the evaluation of the usability of the most commonly used EHR among Ontario's primary care providers. The process of evaluation as well as the findings will be outlined. Multimedia will be utilized as well. The findings will then be contrasted with the findings from another study that evaluated in a comparative manner an additional two market leading EHRs. The status of usability work in healthcare will be discussed.
PRESENTATION III. The Challenge of Designing for Continuity of Healthcare Experience. While many design and research professionals contribute to usability and user experience across healthcare service, few of us are able to bridge contexts from a defined project to other portals, services, and data processes. With hundreds of EMRs and over 70,000 health “apps” in the market now, the fragmentation of experience and attention may be a more confounding issue than any product’s usability. Design and evaluation are complicated by the relationships of multiple resources for similar tasks across institutions and networks. In all healthcare sectors we tend to work in narrow slices of access to patients, providers or organizations, which undercuts the ability to deliver systemically relevant solutions. The book Design for Care attempts to bridge the limited understanding designers have in other sectors than their own, helping them envision better end to end experiences for their constituents and user.
PRESENTATION IV. Emily Nicholas will round out our speakers list representing the patients' perspective.