Let's Talk About Inclusion

Of course we want to be inclusive...but where to start? There’s accessibility, language, digital inclusion, global, cultural, and socio-economic differences. Learn how to broaden your research to include more voices in the stories you collect. And how to use those stories in a conscious act of innovation.

We’ll introduce some of our best research tips, some of the people we’ve met, and stories that changed our product. Then, you’ll explore ideas for how to make your own work more inclusive. You'll leave inspired to be an inclusion superhero and delight all your users.

What you will learn

  • Ways to think about inclusion
  • Ideas for increasing the diversity of your research participants
  • Examples of how insights from inclusive research can expand and improve your product vision

​Our Speakers

Whitney Quesenbery

Maggie Ollove

Taapsi Ramchandani

About the Center for Civic Design

At the Center for Civic Design (@civicdesign), we believe that democracy is a design problem. Our work is about making every government-citizen interaction easy, effective, and pleasant. We blend our skills in research, usability, design, accessibility, and plain language into an approach to UX in the civic space. We want to transform election materials from voter education to ballots to ensure that everyone can participate in elections, no matter what language they speak or their abilities, whether they are avid voters or skeptically disengaged.

About our Speakers

Whitney (@whitneyq) founded the Center with Dana Chisnell in 2013, but has been working on election design for much longer. She served on Federal advisory committees writing voting system guidelines and accessibility regulations, worked in California on election materials including a plain language version of the Voter Bill of Rights, and has run civic design projects across the country. She is the author of 3 books, most recently A Web for Everyone: Designing Accessible User Experience.

Maggie designs innovative services with a human-centered approach. Whether she is leading research about Informed Voters, transforming election materials in Virginia, or solving the challenge of child care for low-income families, she brings her skills in design-led research, workshop facilitation, and prototyping to find innovative solutions to social challenges. She holds an MFA from the Transdisciplinary Design program at Parsons The New School for Design.

Taapsi (@digitaldidi) is a civic anthropologist, which means she’s an expert in asking too many questions and most comfortable in the field. She leads the work at the Center to design usable materials for ranked choice voting and vote-by-mail envelopes in California. Her doctoral dissertation research looks at the creative ways in which Trinidadians interact with their local and national elected representatives to access basic services as well as demand good governance.

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