Online Communication and Usability in Public Administration

Governments around the globe seek to use new technology to better serve their citizens and increase participation in the civic experience. Citizens can pay taxes and take care of business online in many countries in the world; this same capability should be available to all, eliminating the digital divide that separates rich from poor or isolates social groups. Voting systems must ensure trust and confidence in elections. Technology that supports civic engagement must give all citizens equal access and opportunity, and must be easy to use and easy to understand by all citizens, including those with disabilities of any kind.

Our Programme

9:00 Welcome Speech

Elizabeth Buie (US/UK) – Researcher, Northumbria University
Leda Guidi (IT) – Digital communication strategies for PAs and civic media expert, Bologna

10:40–11:00 Coffee Break

Dr. István Síklaki – Social Psychologist, Professor at ELTE 
Richárd Ongjerth – Director of the Hungarian Urban Knowledge Centre
Csaba Mészáros

13:00–14:00 Lunch Break

Csilla Herendy PhD – UX Researcher, Adjunct Professor at NUPS
Csaba Krasznay – IT Security expert, Adjunct Professor at NUPS
Judit Pónya – UX Strategist & Designer, Lecturer at AIT
Ákos Csertán – UX Designer, Lecturer at MOME
Vera Gergely – Plain Language expert
Károly Szántai – Accessibility expert

15:30–16:30 Workshop Cafe

Katie Taylor (UK) – User Research Lead, GDS
Morten Meyerhoff Nielsen (DK) – Head of Section, Danish Agency for Digitisation

18:00 Closing 



Csilla Herendy PhD, UX Researcher, Adjunct Professor at NUPS Faculty of Public Administration
Judit Pónya, UX Strategist & Designer, Fluxon / FatDUX Budapest, Lecturer at Aquincum Institute of Technology

External Sites