NYC UXPA Presents World Usability Day 2015: Innovation in Civic Design

Join Bloomberg, NYC UXPA, and IxDA NYC for World Usability Day 2015 on Thursday, November 12 at LMHQ. Whitney Quesenbery and Mollie Ruskin will be joining to share their work in civic design.

Whitney Quesenbery 

Democracy is a Design Problem

There’s something new in civic design: innovation and input from user research. From California (where a new law was inspired by UX research into how voters get information) to Pennsylvania (which insisted that the work to redesign the voter registration form include usability testing), they way we think about designing for elections is changing. We start with a UX practitioners’ approach to usability testing, plain language, and design. Then we adapt our techniques to the challenge of designing better elections and working in a field that blends extreme service design with bureaucratic constraints. For lasting change, we help local government officials add to their skills so elections are more usable and accessible for everyone. The goal: make every interaction between government and citizens easy, effective, and pleasant.

Whitney combines a fascination with people and an obsession to communicate clearly with her goal of bringing user research insights to designing products where people matter. 

Mollie Ruskin

Design for the American People: Putting humans at the heart of public services

There’s something new in civic design: innovation From re-imagining a better immigration process to creating UI standards for use across thousands of government websites, designers are playing an increasingly key role in tackling some of our major public sector challenges. To succeed as designers within large government bureaucracies, we need passion, skill, a deep understanding of our context and an unfettered dedication to creating the best possible experience for our users - the American people. Mollie will share stories from her design teams inside of the government working to build beautiful human-centered public services. We'll hear about the role of UX and the process for delivering great government products, as well as learn about opportunities for you to get involved in these efforts to bring innovation and design into our 21st century government.

Mollie is a founding member of the U.S. Digital Service, where she works to improve the government's ability to deliver beautiful, human and intuitive technology and services. For the past ten years, Mollie has worked at the intersection of design and social justice, beginning as an advocate and community organizer before turning to a career in design.


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