The importance of user-centered design in healthcare is truly life or death. Whether it's new medical devices or technologies; drug research, approval or delivery; patient forms or medical record sharing; emergency disaster planning or increasing the functionality of hospitals and everyday healthcare delivery, everyone is affected in some way by the intersection of usability in healthcare. There are many commonalities, yet each region of the world faces its own set of unique challenges. We believe that focusing World Usability Day 2013 on healthcare will create a stronger awareness of these issues and lead to initiative that have long term impact on the quality of everyone's life.
Healthcare has been in the spotlight for some time, not only due to the Federal mandate but also because it is a constant area of concern for every person, young and old. We constantly hear about errors in procedures or medication, how policyholders don't understand their policies, how policies don't cover patients' needs, and other negative experiences. How are we, as user experience professionals, able to create meaningful and positive changes to a complex and challenged system?
UXPA Los Angeles' World Usability Day will focus on three key areas in Healthcare where some of our UX colleagues have done just that:
• Optimizing space design to reduce errors, promote efficiency, and increase medical staff and patient satisfaction;
• Designing medical devices with usability in mind;
• Connect to care: enabling 2 way communication between patients and doctors.
- Kerrie Cardon RN, AIA, ACHA from Herman Miller Healthcare
- Sean Kelly from Kaiser Permanente