The Real Usability of www.healthcare.gov:
Successes, Issues, and Improvements for This Website…and All Websites Whose Objective is to Capture a Broad Range of Visitors.
Usability is vitally important to many areas of the healthcare industry. The user population can broadly be divided into health care professionals, health care administrators, and consumers with no medical training. This talk will outline what is important for these various “user groups”, hone in on what is important for the growing group of “Consumer” users, and do a deep-dive on www.healthcare.gov, which
has been in the U.S. media for much of this year. Attendees will walk away with not only a deep understanding of what did and did not work with the site as it rolled out in early October of this year, but with recommendations relevant to anyone who is a stakeholder for a company or organization who needs their website to be inviting and promote successful use for a very broad range of visitors.
This will be a free event open to the public. There may be a fee for parking, so if you are driving in, we encourage you to carpool!
- 3:30 Opening Remarks
- 3:40 Presentation
- 4:40 Q&A