Contest: Worst User Experience Meltdown

Share a story about a user experience meltdown and how it could have been avoided. The meltdown can be experienced personally or one that you witnessed in a major public website. Stories should be submitted to a specified online forum. Winning stories will be posted on the organization's website. Stories should not contain any confidential or proprietary information.

Stories will be judged on this criteria:

  • impact of the meltdown
  • effect on customers
  • reputation
  • bottom line
  • effectiveness of your solution to avoid this type of meltdown
  • stories must be in English 

Inspired by an event held online in 2011, led by a team in Fairfield, Iowa, USA.