Share a story about a user experience meltdown and how it could have been avoided. The meltdown can be experienced personally or one that you witnessed in a major public website. Stories should be submitted to a specified online forum. Winning stories will be posted on the organization's website. Stories should not contain any confidential or proprietary information.
Stories will be judged on this criteria:
- impact of the meltdown
- effect on customers
- bottom line
- effectiveness of your solution to avoid this type of meltdown
- stories must be in English
Inspired by an event held online in 2011, led by a team in Fairfield, Iowa, USA.